Frequently asked questions
How long does delivery take?
Our standard delivery time is 3 to 5 days.
For items imported from the EU or USA, delivery may take a bit longer — usually 8 to 14 days.
How to track your order?
Once your order is placed, you’ll receive a confirmation email with tracking details as soon as it ships.
Should you need any assistance, we are here for you.
Kindly reach out via email at info.heraura@gmail.com
or call us at 0706 864 7625
It’s our pleasure to assist you.
Payment methods
We accept bank transfers as well as card payments.
All transactions are securely encrypted to ensure the safety of your payment information.
Refund Policy also applies.
How much does shipping/delivery cost?
Delivery fees are determined by the courier and will be calculated upon delivery, based on your location.